When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..
Your guide to personal and professional development
By Drake Editorial Team
Congratulations! You’re now on the job, and things are going great! Time to sit back, relax, and enjoy a long and rewarding career. But wait. It’s not that easy...
Most executives know that strong leadership is essential for overall organizational success. However, in most organizations, a lack of urgency to improve leadership...
Read about the last five best practices for survey design and implementation and the implications of these best practices for employee response rates...
A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...
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