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Drake Dashboards

15/05/2011

Would you do business with you?

By Eric Fraterman

When it comes to taking care of the customer, you can never do too much. But if the customer is king, why are so many companies simply not getting it?..

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07/04/2011

Your guide to personal and professional development

By Drake Editorial Team

Congratulations! You’re now on the job, and things are going great! Time to sit back, relax, and enjoy a long and rewarding career. But wait. It’s not that easy...

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24/03/2011

The high cost of doing nothing

By The Ken Blanchard Companies

Most executives know that strong leadership is essential for overall organizational success. However, in most organizations, a lack of urgency to improve leadership...

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09/03/2011

10 best practices for employee surveys, part 2

By Patrick J. Gilbert, Ph. D

Read about the last five best practices for survey design and implementation and the implications of these best practices for employee response rates...

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07/03/2011

10 best practices for employee surveys, part 1

By Patrick J.Gilbert, Ph.D

A highly engaged workforce delivers superior products and services, and this in turn leads to greater customer satisfaction and improved sales performance...

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16/02/2011

Customer service: myth or reality

By Tim Connor

Learn the 12 laws you need to integrate into your service program for improved customer satisfaction and retention.

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