Introducing your customer service recruitment agency.

Drake International are specialists in Customer Service & Call Centre roles. We understand that an individual who displays customer service excellence reflects the true value of the business they represent. Our full-service recruitment agency team sources highly skilled, in-demand customer service professionals across Australia in a broad range of industries, roles, and major projects on a temporary, contract or permanent basis.

High staff turnover in customer service and contact centre roles can be a challenge and is often costly. By utilising Drake’s services, we do the hard work for you. Our comprehensive recruitment methodology sources the best talent to help you succeed in the market.

With 70 years of experience, our team of recruiters are familiar with all the industry challenges and ensure the recruitment process for your next customer-focused role is seamless.

The Drake Customer Service recruitment team holds deep knowledge and experience in recruiting for the following roles including, but not limited to:

With strong competition and ample job opportunities, employees have more choice now than ever before. Organisations are required to work harder and smarter to attract the best talent.

Leveraging a recruitment partner like Drake Customer Service can save you time and money with established networks and a recruit to fit methodology. Our team helps you find talent quickly that can fit seamlessly into your team.

Drake has been a big support to my business with offering high quality staff when I need them need. I have often contacted Drake at the last minute and they have never let me down with my staffing needs. They take the time to quickly work out exactly what my requirements are and then provide me with a range of temp staff that meet the brief I gave.


The quality of service has been first-class…it’s a pleasure to work with such a professional company to deliver our recruitment needs.


Was able to fill a role quite quickly. Would highly recommend using Drake.

Client  -  K Ayache – Southport

Dealing with the team at Drake International has been a blast. We had been seeking a temp team member for some time and was looking to do the process in house. The Drake team really excelled and took this burden off our hands. We were able to secure a temp team member.

Client – N - Koennecke - Brisbane

We use Drake for the P3 profile reporting on potential hires. This has proven invaluable and has lifted our 'great hires' ratio. We use it for all sales positions, and most recently used it for our management role.

Client - S Bowden - Sydney

Drake was extremely professional and helpful with my request. Will be using and recommending Drake International again for any recruitment requirements I may have in the future.

Client – B Westaway - Perth

Drake was able to help me secure employment during these difficult times. They were able to help me find full time work that was aligned to my current skillset. They ensured that I had all the relevant information ahead of the interviews. They were incredibly transparent and have maintained contact with me to ensure I am happy in my current role.

Candidate – T Berman - Brisbane

If you are looking for a recruitment agency that will treat you with integrity, respect and value what you are looking for in your career, Drake is the agency to call. I will recommend Drake International to friends and colleagues in the future.

Candidate – B Bartolo - Laverton

Drake’s long-standing reputation, combined with our specialist customer service recruitment team, allows us to source and select qualified “customer first” talent for your organisation each and every time. Whether it’s a call centre operator, a contact centre advisor, or a skilled customer service administration role, we can match you with the people you need.

Flexible or full-time, working from home or remote. We understand the importance of customer service excellence and appreciate the value it brings to an organisation.