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Exit Interviews

21/05/2013

How to start a difficult discussion off right

By Drake Editorial Team

The way you begin a difficult discussion can determine its fate. If you immediately trigger defensiveness or combativeness in the other, the chances of a productive outcome drop to nearly zero.

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12/09/2012

Stopping employee de-motivators in their tracks

By Drake Editorial Team

We live in an uncertain world and always have. There is no security in a job, a career or a way of life. Sooner or later each of us must face our own reality that our security is within us...

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12/09/2012

How leaders can help teams develop

By Drake Editorial Team

Many theorists have tried to explain how and why teams develop. Each theorist offers a different perspective of leadership, but most agree that leaders need to be concerned with the group's content, process, and output.

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10/09/2012

Don't be a bully

By Drake Editorial Team

There is no room for bullying in effective leadership. Leaders must be held to a higher standard. Years ago in the 70’s and 80's, tough autocratic leadership that often bordered on bullying was viewed as effective...

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13/06/2012

Bad customer service: “it’s the people, stupid” or “blame the bosses' policies”?

By Drake Editorial Team

In my previous blog entries I have argued about the validity of the People > Service > Profit idea and about the importance of Hiring Right. 

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12/06/2012

How to conquer indecision

By Drake Editorial Team

Leaders need to make sure that their senior team and all their direct reports have well-defined roles and responsibilities that are linked to rewards and evaluations. This defines the first step, but it’s just the beginning.

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