Most organizations use their training investments about as strategically as they deploy their office supplies spending. And the impact on customer satisfaction, cost containment or quality improvement is just as useless.

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This post was created by Kathleen Collins as a followup to her webinar titled, "5 Ways to Reduce Your Business Risk with Workplace Health & Safety Programs...

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Fostering teamwork is a top priority for many leaders to increase productivity, improve customer service, provide more flexible systems, and empower employees...

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Performance reviews tend to get a bad rap. Employees dread them, vacillating between cynical eye rolls and desperate last-minute bids to suck up to the boss before review time...

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Difficult employees are that way simply because it is a behaviour that has worked for them in the past. 

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Most executives know that strong leadership is essential for overall organizational success. However, in most organizations, a lack of urgency to improve leadership...

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