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Drake P3 Behavioural Assessment

08/12/2011

7 things every ‘customer facing person’ needs to know now

By JoAnna Brandi

There’s never been a time when great customer service mattered more than it does now. Consumer confidence is down, and the customers who are buying have scores of choices of where to buy and how to buy.

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24/11/2011

Bring out the worst

By David Huggins

What it is that brings out the worst in our self or in others has always been a fascinating question and I’m not sure that I’ve ever found a convincing explanation - until recently.

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23/11/2011

Engagement is an inside job

By Jim Clemmer

When faced with major organizational problems, managers often hire consultants to help provide a solution. The consultant will usually interview people, run focus groups, and gather input from a variety of sources.

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22/11/2011

Leading teams

By David Huggins

The way businesses are built these days is heavily dependent on effective teamwork. One notable feature of teamwork is that it doesn’t just happen; it needs to be designed, promoted, stimulated and supported...

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16/11/2011

Creating value - the foundation of success

By JoAnna Brandi

What would happen if you stopped TRYING to make money? If, for one whole year you didn't think about creating profit. If, for that year you took your focus off what was dropping to the bottom line?

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16/11/2011

15 ways to motivate and influence employee behaviour faster

By Mark Holmes

Knowing how one’s role contributes to the organization’s overall success is a key longer-term motivator and morale builder.

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