Our client is a registered NDIS Specialist Behaviour Support provider based in Gungahlin, ACT. They provide Positive Behaviour Support (PBS) services to NDIS participants aged seven years and over, working with individuals, families, carers and support networks. Their focus is on reducing restrictive practices and improving participants' quality of life through evidence-based, person-centred support.

Their therapists and Behaviour Support Practitioners:

• Conduct Functional Behaviour Assessments
• Develop Positive Behaviour Support Plans
• Support participants in home, school and community settings
• Train families, carers and support workers
• Work within the NDIS Quality & Safeguards Commission framework regarding restrictive practices.

The Role

The Client Services Manager will play a key role in coordinating client supports, maintaining strong stakeholder relationships and ensuring services are delivered smoothly within NDIS funding arrangements.

• Coordinate client supports and ensure services are delivered efficiently in line with NDIS funding arrangements.
• Build and maintain effective communication with clients, families, support networks, staff, providers and external stakeholders.
• Assist clients to understand and access services, responding to queries and keeping them informed throughout the process.
• Maintain accurate records, reports, client interaction notes, service agreements and database information.
• Support financial administration, including quotes, invoicing, billing, payroll documentation and internal financial records.
• Support service growth, collect feedback, assist with complaint resolution and complete other reasonable duties as required by the Directors.

To be successful in this role, you will bring:

• Strong NDIS, disability services or community services experience, with a sound understanding of participant support needs.
• Relevant qualifications, or equivalent professional experience in disability, community services, allied health or a related sector.
• Proven coordination experience, including managing complex supports and working with multidisciplinary teams.
• Excellent communication and stakeholder management skills, with confidence liaising with participants, families, clinicians, providers and internal teams.
• Strong financial administration, record keeping, database maintenance and attention to detail.
• An organised, proactive and solutions-focused approach, with a commitment to delivering timely, high-quality client support.

Please note: Only successful applicants to progress to the next stage will be contacted.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.