Our client is a registered NDIS Specialist Behaviour Support provider based in Gungahlin, ACT. They provide Positive Behaviour Support (PBS) services to NDIS participants aged seven years and over, working with individuals, families, carers and support networks. Their focus is on reducing restrictive practices and improving participants' quality of life through evidence-based, person-centred support.

Their therapists and Behaviour Support Practitioners:

• Conduct Functional Behaviour Assessments
• Develop Positive Behaviour Support Plans
• Support participants in home, school and community settings
• Train families, carers and support workers
• Work within the NDIS Quality & Safeguards Commission framework regarding restrictive practices.

The Role

This role is responsible for coordinating appointments, managing communication with Support Coordinators, service providers, families and support networks, and ensuring therapists have the information and support they need to deliver services effectively.

Reporting to the Managing Directors and Client Services Manager, your responsibilities will include:

• Booking and coordinating appointments for therapists.
• Coordinating therapist schedules and maintaining accurate diaries.
• Liaising with families, Support Coordinators, service providers and other stakeholders.
• Managing communication between clinicians, participants and support networks.
• Ensuring clinicians have the information, documentation and resources required for appointments.

This is a part-time, three-day-per-week role, working Tuesday to Thursday from 8:00am to 4:00pm.

About You

You will be an organised, proactive and confident administrator with experience in NDIS, allied health, disability, community services or a medical practice environment. You will be comfortable managing competing priorities, communicating with a wide range of stakeholders and supporting clinicians to deliver high-quality, person-centred services.

• Previous experience in NDIS administration, Support Coordination assistance, allied health administration, community services, disability services or medical practice coordination.
• Strong scheduling, diary management and appointment coordination skills.
• Excellent written and verbal communication skills, with the ability to liaise professionally with families, Support Coordinators, providers and clinicians.
• A sound understanding of NDIS processes, participant supports and service coordination requirements
• Strong financial administration, record keeping, database maintenance and attention to detail.
• High attention to detail, strong organisation skills and the ability to manage confidential information with discretion.
• A collaborative, calm and solutions-focused approach, with a genuine interest in supporting people with disability and their support networks.

Please note: Only successful applicants to progress to the next stage will be contacted.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.