About the organisation

Privately owned car dealership, based in Central Qld, and have been proudly serving the local community for many years.


About the role.

As Service Advisor, reporting to the Service Manager, with work in a team of 3 Service Advisors and 9 technicians. You will be responsible for understanding the customer vehicle concerns, translating those into repair orders for the technicians and explaining the necessary work and associated costs back to the customer, ensuring a smooth and satisfactory experience.

Your benefits.

By joining the team as a Service advisor , you will experience a number of benefits which include:

• Online and on-the-job training
• Work for a privately owned business
• Job stability with trusted brand
• Customer-focused role with real impact
• pathways for Career progression

Your key responsibilities.

Your key responsibilities will include:

• Scheduling online and phone bookings.
• Greeting customers, checking customers in and listening to their vehicle issues.
• Advising of additional work and quoting the customer.
• Addressing customer inquiries, resolving issues and ensuring a positive experience.
• Communication with technicians.
• Finalising all paperwork and filing.

About you.

We are looking for the following skills and experience:

• Previous experience in a customer service role (automotive, retail, or service-based industries preferred)
• Experience in an automotive dealership or mechanical workshop (highly regarded)
• Basic understanding of vehicle servicing and repair processes.
• Experience handling face-to-face and phone enquiries professionally.
• Strong communication and interpersonal skills
• Ability to explain technical information in simple terms
• Excellent organisation and time management
• High attention to detail and accuracy in documentation
• Confidence in handling customer concerns or complaints
• Ability to work well in a fast-paced, team-oriented environment
• Basic computer skills (Microsoft Office, email, calendar scheduling)

Start your application.

If this job sounds like a great opportunity, we'd love to hear from you. Apply today by sending your resume and cover letter outlining your relevant experience.


About us.

At Drake International Australia, your skills and aspirations deserve the best platform to shine. We are a leading recruitment agency with over 70 years of experience and a network of offices across Australia. We have helped thousands find their next career move by connecting talented individuals with exceptional opportunities across key industries. New beginnings start here... at Drake Australia.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.