The Organisation
Our boutiques showcase an exceptional collection of luxury timepieces from the world's most prestigious brands. Committed to delivering exceptional client experiences, we foster a deep appreciation for craftsmanship, heritage, and innovation in horology.

Role Summary
As a Sales Associate, you will be the face of the boutique, providing personalised, world-class service to our clientele. Your role is key in building long-term client relationships, supporting sales targets, and upholding the highest standards in luxury retail presentation and professionalism.

Key Responsibilities

• Provide exceptional customer service with a focus on creating memorable and personalised client experiences

• Achieve and exceed individual and team sales goals

• Build and maintain lasting client relationships through proactive clienteling and follow-ups

• Develop strong product knowledge across a wide range of luxury watch brands

• Ensure boutique presentation aligns with brand guidelines and high visual merchandising standards

• Support daily store operations including stock handling, back-of-house maintenance, and POS transactions

• Collaborate with team members to meet shared goals in a dynamic retail environment

• Participate in ongoing training and development programs to enhance product and brand knowledge

• Handle customer service issues with professionalism and efficiency

Requirements

• Minimum 1-2 years of retail experience; luxury or premium retail experience is an advantage

• Strong communication, interpersonal, and client relationship skills

• Passion for luxury products, especially fine watches

• Self-motivated, well-presented, and committed to delivering excellence

• Ability to work retail hours including weekends and public holidays

• Proficient in POS systems and Microsoft Office applications

What We Offer

• A prestigious and engaging retail environment

• Comprehensive training in horology and client service

• Opportunities for growth and development within a luxury retail network

• Competitive salary and performance-based incentives

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.