The Organisation
We are a leading specialist watch retailer with over 55 boutiques across key cities in the Asia Pacific region. Renowned for curating the world's finest timepieces, we are committed to delivering exceptional customer experiences and nurturing a deep appreciation for horology.

Role Summary
As the Assistant Store Manager at our Melbourne boutique, You'll act as a role model, providing coaching and guidance while upholding the high standards of service and presentation expected in a premium environment.

Key Responsibilities

• Assist in daily operations of the boutique to ensure a seamless and luxurious customer journey

• Support the achievement of individual and store sales targets

• Deliver outstanding customer service and build long-term client relationships through clienteling and personalized service

• Mentor and support team members to elevate their performance and professional growth

• Ensure visual merchandising and boutique presentation aligns with brand guidelines

• Oversee stock management, inventory accuracy, and replenishment

• Handle client issues with professionalism and efficiency

• Take on leadership duties in the Store Manager's absence

• Coordinate with internal teams for product launches, training, and marketing events

• Maintain compliance with all operational procedures and uphold brand values

Requirements

• Minimum 3-5 years of experience in retail, with at least 2 year in a supervisory or leadership role (luxury experience preferred)

• Proven ability to drive sales and lead a team in a high-end retail setting

• Passion for luxury watches or fine craftsmanship

• Strong interpersonal, communication, and problem-solving skills

• Proficiency in Microsoft Office and POS systems; CRM experience is a plus

• Flexibility to work retail hours, including weekends and public holidays

What We Offer

• Opportunities for professional growth and internal advancement

• Comprehensive training in luxury watchmaking and retail excellence

• Competitive remuneration and performance-based incentives

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.