Location: Echuca
Tenure: Permanent, Full-Time
Department: Community Partnerships / Communities

Are you passionate about creating exceptional customer experiences? Do you have the vision to lead a team and implement strategies that put customers first? If so, we want you to be our client's next Customer Experience Coordinator.

What our client offers:

• Work in beautiful Echuca, perfect for families and a relaxed country lifestyle.
• Enjoy flexible work arrangements.
• Take advantage of salary sacrifice options.
• Receive relocation assistance if needed.

Key Responsibilities:

• Lead with Impact: Drive the Customer First Strategy across the organization, inspiring a customer-centric approach in all areas.
• Strategic Leadership: Manage and mentor the Customer Service Team Leader, fostering a culture of excellence and continuous improvement.
• Innovate and Improve: Stay ahead of industry trends, developing and implementing cutting-edge customer service practices.
• Operational Excellence: Oversee the day-to-day operations of the Customer Service Department, ensuring high standards in service delivery, complaint resolution, and customer satisfaction.
• Community Connection: Serve as a vital link between Council and the community, making sure that our services meet the needs and expectations of our diverse customer base.

What We're Looking For:

• Education & Experience: Tertiary qualification in a customer-related field or business, combined with extensive relevant experience.
• Leadership: Proven ability to lead, influence, and drive organizational change with a focus on customer-first outcomes.
• Problem-solving: Expertise in identifying issues and implementing effective solutions that align with our strategic objectives.
• Communication: Strong interpersonal skills with the ability to engage, motivate, and resolve conflicts, ensuring win-win outcomes.
• Compliance: Valid National Police Check, Victorian Working with Children Check, and a valid driver's licence.

Why Join Our Client?

This is your chance to make a real difference in the lives of our customers and community. You'll work with a passionate team, enjoy a supportive work environment, and have the opportunity to lead exciting initiatives that enhance customer experiences.

If you're ready to take the next step in your career and help shape the future of customer service, we'd love to hear from you, please click APPLY NOW!

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.