Specific Accountabilities:

• Manage the Technician support hotline
• Manage the customer incoming line
• Complete outbound confirmation calls
• Assist Sub-contractor with technical daily enquiries
• Assist Sub-contractor with daily App and device issues
• Daily contact with Sub-contractor to ensure technician is working
• Create and send reports to our Client with updates
• Ensure all jobs are completed on the day in the correct timeslot
• Ensure correct notes are entered onto to each job as Sub-contractor call in with enquiries
• Coordinate the routing of jobs to HTS technicians
• Build, develop and maintain effective relationships with all stakeholders
• Manage the technician daily availability to ensure coverage in all areas across Australia
• Work on a roster basis between the hours of 6am to 7pm AEST and 7am to 8pm

Requirements:

• Excellent phone manner and superior communication skills (both oral and written)
• Be professional and well presented, with a high level of customer service skills
• Have the ability to work autonomously and demonstrate initiative
• Exceptional time management skills with ability to prioritise and negotiate a course of action including ability to multitask
• The ability to be active in contributing to on-going continuous improvement processes within the service department
• Problem solving skills
• High Level of computer literacy.
• Attention to detail, with excellent analytical ability
• Intermediate to advanced Microsoft office suite
• Ability to act with discretion and treat confidential information appropriately

(Applicants who have had experience working at brands such as Foxtel, JB Hifi, Telco etc. are encouraged to apply)


What's in it for you?

• 12 weeks training
• On site free parking
• Fun, inclusive team environment
• Opportunity for growth into other areas
• Flexible shifts
• $35.86 per hour

If you have the skills and experience mentioned, click the "Apply Now" button or call the office on 07 5555 0622 for a confidential discussion.

Please note:

Only short-listed candidates will be contacted. Not suitable for short term holiday visa workers.

All other applications will be kept on file and contacted should another role come up that matches your skill set.

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.