About the organisation

Our client is a growing Australian-based business that partners with property management and real estate professionals to provide high-quality virtual support solutions. Their focus is on helping clients improve efficiency, streamline operations, and create more capacity within their businesses through dedicated remote support services.

Built on strong relationships, exceptional service, and a client-first approach, the organisation has established a reputation for delivering tailored solutions that genuinely support the success of their clients. They pride themselves on fostering a collaborative and supportive culture where innovation, communication, and continuous improvement are highly valued.

As the business continues to grow, they are seeking passionate and customer-focused professionals who are committed to delivering outstanding service and building long-term client relationships.

About the role.

Our client is seeking a highly organised and relationship-focused Client Journey Director to support them in delivering an exceptional client experience throughout the entire customer lifecycle.

In this role, you will play a key part in maintaining strong client relationships, managing support workflows, coordinating client requests, and acting as a liaison between clients and internal teams. You will help ensure client needs are met promptly, issues are resolved efficiently, and communication remains seamless across all touchpoints.

Working closely with the Director, you'll assist in monitoring client satisfaction, identifying potential concerns before they escalate, and supporting opportunities to strengthen existing client partnerships.

This role is perfect for someone who enjoys building relationships, providing outstanding customer service, solving problems, and being part of a fast-paced, client-focused environment. It offers an excellent opportunity for someone looking to further develop their skills in client success, account management, or customer experience.

Your benefits.

This is an excellent opportunity for someone looking to join a company that invests in its people and provides a clear pathway for career advancement for those willing to put in the effort and take ownership of their role.

By joining our team as the Client journey Director, you will experience a number of benefits which include:

• Competitive salary package
• Work-from-home flexibility following successful completion of probation
• A strong focus on work-life balance and employee wellbeing
• Supportive and collaborative team culture
• Ongoing training and professional development opportunities
• Genuine career progression opportunities within a growing organisation
• The opportunity to work closely with experienced leadership and gain valuable industry exposure
• Recognition and reward for initiative, performance, and results
• Long-term career stability with a business that values internal growth and development

Your key responsibilities.

• Act as a key point of contact for clients, ensuring a positive and seamless experience throughout their journey
• Support the Director in maintaining and strengthening client relationships
• Manage and coordinate client support requests, ensuring timely follow-up and resolution
• Monitor support tickets and workflows to ensure service standards and response times are met
• Liaise with internal departments to facilitate effective communication and deliver successful outcomes for clients
• Conduct regular client check-ins and assist with gathering feedback on service delivery
• Identify potential client concerns and escalate issues where required to ensure prompt resolution
• Assist with onboarding activities and client lifecycle milestones
• Maintain accurate client records, notes, and reporting within internal systems
• Support account reviews and identify opportunities to enhance client engagement and satisfaction
• Follow up on outstanding actions, ensuring all client-related tasks are completed efficiently
• Assist in preparing reports on client activity, feedback, and account health for management
• Contribute to continuous improvement initiatives aimed at enhancing the overall client experience

About you.

To succeed in this role, you'll be a strong communicator who enjoys building relationships and delivering exceptional client experiences. You'll be highly organised, proactive, and confident managing multiple priorities in a fast-paced environment.

Key requirements:

• Experience in Client Success, Account Management, Customer Service, Recruitment, Property Management, or a similar client-focused role
• Strong communication and stakeholder management skills
• Excellent organisational and problem-solving abilities
• Ability to manage competing priorities and work collaboratively across teams
• High attention to detail and a proactive approach to client support
• Experience using CRM systems, ticketing platforms, or client management software

This role would suit someone who is passionate about customer service, enjoys building lasting relationships, and takes pride in delivering outstanding outcomes for clients.

Start your application.

If this job sounds like a great opportunity, we'd love to hear from you. Apply today by sending your resume and cover letter outlining your relevant experience.

About us.

At Drake International Australia, your skills and aspirations deserve the best platform to shine. We are a leading recruitment agency with over 70 years of experience and a network of offices across Australia. We have helped thousands find their next career move by connecting talented individuals with exceptional opportunities across key industries. New beginnings start here... at Drake Australia.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.