Our client, a well-established leader in the construction industry, is currently seeking an experienced Customer Service & Sales Administrator to join their dynamic team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering outstanding service and support to both internal and external stakeholders.

About the Role

The successful candidate will be the first point of contact for customer enquiries and will play a key role in supporting the sales, transport, and administrative functions of the business. This role is ideal for someone who enjoys variety in their day-to-day tasks and is passionate about data accuracy, process improvement, and customer satisfaction.

Key Responsibilities:

• Manage front counter and phone enquiries professionally and efficiently
• Prepare and issue accurate quotes, update pricing matrices, and assist with key account management
• Process payments, allocate credit notes, and manage banking deposits
• Maintain CRM and sales system data with high attention to detail
• Provide general administrative support, including reporting and debt collection assistance
• Coordinate with the Transport and Despatch teams to ensure accurate and timely deliveries
• Adhere to company safety standards and actively contribute to a culture of continuous improvement

Ideal Candidate Profile:

• Previous experience in a customer service or sales support role, preferably within the construction or industrial sector
• Strong communication and interpersonal skills, with the ability to build effective relationships
• Excellent planning, organisational, and problem-solving skills
• Proficient in Microsoft Office; experience with JDE and Sparks systems is highly regarded
• A proactive and adaptable approach to changing business and customer needs

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.