About the Role

• Temporary short term contract till December 2023
• Full time 14/7 swing - 11 hour days
• Based in Woomera, SA
• Hourly rate- $25.15 - $37.87
• Looking for a superstar that has hotel Admin /Reception background and / or property management.

Position Purpose

This position exists to ensure the delivery of great customer service to Australian Defence personnel and their families based at Woomera, thereby supporting their mission in the defence of Australia. The Receptionist provides great service to customers arranging to stay at the ELDO hotel, on arrival, and throughout the duration of their stay.

Key Accountabilities

Answer Phones

Take all incoming calls at the hotel, administer phone reservations, confirm previously made reservations, provide advice to potential guests and answer any questions customers have about the accommodation.

-Provide after-hours support by monitoring the on-call telephone.

Reservation Management

Apply Reservation Management System in a timely and accurate manner to ensure accuracy of all reservations.

Check-in Guests

Greet incoming guests and welcome them to the hotel.

Confirm reservations, explain hotel amenities, give directions to rooms, and produce room keys.

Handle Guest Inquiries and Complaints

Process a range of service requests from providing additional linens to handling complaints about noise or room temperature, ensure timely response to guests.

Contact necessary personnel, such as managers or maintenance personnel to handle specific requests or complaints.

Process Payments

When a guest's stay is over, administer the check-out process, issue payments such as additional room charges, process debit or credit cards and/or handle accounts to pay for room fees.

Communication with Hotel Services

Communicate with Cleaning Services and verify availability of rooms prior to guests arriving in their room.

Communicate with Hotel Maintenance personnel to ensure functionality of all services provided within rooms.

Liaise with external maintenance providers to enable maintenance to occur.

Other

Undertake any other reasonable duties as requested by the Accommodation and Housekeeping Manager, consistent within the skill and competence level of the employee.

SHEQ:

· Proactively lead H&S objectives by setting a positive example and being a role model for the rest of the team.

· Ensure Ventia SHEQ (Safety, Health, Environment and Quality) standards are incorporated into the workplace.

· Provide an elevated level of safety leadership and compliance with SHEQ procedures.

· Make Safety first as the CULTURE in the way to conduct tasks.

· Comply with all applicable health, safety and environmental laws, regulations and statutory obligations.

· Report on problems or areas for improvement.

· Proactive use of the safety programs

Teamwork:

· Ensure behaviours are consistent to enhance the team environment.

· Assist others to meet business objectives when required.

· Create a participative team environment.

· Participate in work-based team activities.

· Always contribute to a positive teamwork environment.

Ethics:

· Comply with all applicable laws, regulations, statutory obligations and Ventia policy.

· Act honestly and with integrity always.

· Respect the values and diversity of others.

· Accept responsibility and be accountable for actions.

. Avoid situations resulting in a conflict of interest, bribery or the use of inducements to secure business.

Skills and Experience

· Reservation Management System

· Customer Service.

· MS-Office.

. Problem Solving

· 2+ years' experience in administration roles, preferably within a hotel/motel environment.

· Attention to detail.

· Interpersonal and verbal communication.

. Organisational skills.

. National Criminal Record Check/ Australian Federal Police Check

. Australian Citizen

. Motor Vehicle Drivers Licence

If you have the skills and experience mentioned, click the "Apply Now" button or call the Drake Government team on 02 9273 0575 for a confidential discussion.

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.