The brand Senior Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every Client visit into a memorable luxury shopping experience. Though your experience and expertise you will be a role model to the team and actively support the store management with activities as required.

Key Accountabilities

• Provide exceptional client experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of the brand's history and heritage.
• Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
• Maintain and develop Client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen Client loyalty.
• Engage with Clients on general trends in the fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.

Key Requirements

• You will be able to demonstrate the desired the brand behaviours.
• Proven experience in a similar role within fashion retail companies or customer service-related field.
• Proven ability to drive and exceed individual and store KPIs.
• Possesses genuine interest in fashion and follows industry trends/news.
• Strong verbal and written communication skills.
• Strong selling skills and ability to overcome objections.
• Luxury product knowledge with keen interest in fashion trends, luxury market, social media etc.
• Ability to use digital retail tools and CRM.
• Ability to be mobile for extended periods of time.

Please note: Only successful applicants to progress to the next stage will be contacted.

A copy of full Job description will be provided to shortlisted candidates.

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.