Senior Complex Case Manager

• 12 - 24 month contract
• Multiple EL1 positions available
• Positions in each major city Australia wide

The Senior Complex Case Manager is responsible for supporting the provision of high quality, veteran centric, trauma-informed case management practice across the Coordinated Client Support Branch.

Providing clinically informed case management to veterans presenting with challenging behaviour and/or with complex needs.



Duties:

• Provide case management and consultation support to DVA
• Provide an escalation point for case managers
• Contribute to the preparation of high-level client summaries and briefs, including maintaining high quality documentation
• Undertake a range of client assessments including intake assessments and risk assessments.
• Provide support to staff with a speciality in challenging behaviour
• Be available for ad hoc consultation across the branch
• Contribute to the development, use and review of clinically informed policies, procedures, and practice tools, including the development of training and education processes

Essentials:

• Tertiary qualifications (bachelor's degree or higher) in a relevant health field including nursing, psychology, occupational therapy, or social work
• At least 5 years' experience working as a senior case manager or equivalent role
• Strong experience working with challenging behaviour
• Extensive experience working within a mental health or community case management setting, including working with people who present with complex mental health conditions
• Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams
• Excellent written and oral communication skills
• Proficiency with Microsoft Office
• Experience and interest in triage, assessment, and case management via telephone
• Demonstrated commitment to ongoing professional development

Highly Desirable:

• Registration with AHPRA or eligibility for registration with AASW
• Qualifications in Forensic Psychology

Desirable:

• Experience in working with military or veteran mental health services
• Experience working in a forensic setting
• Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD)

People with lived experience of disability, Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds are strongly encouraged to apply.





Drake International is a renowned, privately owned, international recruitment and human resources solutions company, with a proud history of client service excellence.

Interested? Please contact the Drake Government team on 02 9273 0575 or apply direct.

The above position is open only to applicants who have a current right to work in Australia.

Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.