In-Store Cobbler - Shoe Repair Specialist

The In-Store Cobbler is responsible for extending the life of products through expert repair and restoration services, contributing to a focus on sustainability and craftsmanship. This role combines technical skill with exceptional customer service, fostering meaningful relationships and delivering a highly personalized experience.

Essential Duties and Responsibilities:

Customer Experience & Craftsmanship

• Welcome every customer with warmth, creating an inviting and inclusive environment.
• Provide professional shoe repair and restoration services, ensuring high-quality craftsmanship and prolonging the life of footwear.
• Offer tailored advice on care and maintenance to help customers preserve their pieces.
• Build strong connections with clients by sharing insights into the artistry and value of their products.
• Collaborate with the sales team to ensure seamless communication and a superior customer experience before and after repairs.

Craftsmanship & Expertise

• Execute shoe repairs with precision and attention to detail, maintaining the integrity and uniqueness of each piece.
• Develop and present creative repair solutions, focusing on quality and customer satisfaction.
• Keep the cobbler workstation organized and professional, adhering to high visual and operational standards.

Operations & Compliance

• Support store operations, including managing repair materials and inventory.
• Log customer and repair details accurately using internal systems and tools.
• Adhere to health, safety, and compliance guidelines during all repair activities.
• Provide clear timelines for repair services, ensuring customers are well-informed throughout the process.

Job Requirements

• Proven expertise in shoe repair, cobbling, or leather restoration, with a focus on high-quality craftsmanship.
• Strong communication skills, with the ability to engage customers and provide expert advice.
• Detail-oriented, with a commitment to delivering exceptional repair services.
• Problem-solving skills, assessing repair needs and offering tailored solutions.
• Familiarity with repair tools, materials, and digital systems for customer tracking.
• Adaptability to the dynamic needs of a fast-paced retail environment.

Location: Melbourne Chadstone

Application Requirement:
Please include a portfolio or examples of your previous repair work with your application.

Join this exclusive luxury fashion brand and contribute your craftsmanship and expertise to creating meaningful experiences for customers while delivering exceptional repair services.