About the organisation

Are you looking for a role where you can truly make a difference in someone's life?
Our client, based in Brisbane City, is seeking a motivated and passionate individual to join their team in the hospitality industry. This is more than just a job, it's an opportunity to create meaningful experiences, connect with people from all walks of life, and be part of a team that values care, compassion, and service.

About the role.

In this role, you will play a key part in supporting and engaging with guests, ensuring they feel welcomed, valued, and cared for. You'll be working in a flexible and rewarding environment where every day brings the chance to make a positive impact. From providing exceptional service to assisting with daily operations, your contribution will help create an atmosphere where people feel truly supported.

Your benefits.

This role offers more than just day-to-day responsibilities, it's a chance to grow personally and professionally while being part of a team that values people and purpose. You'll enjoy a supportive environment, opportunities for development, and the satisfaction of knowing your work makes a real difference. Some of the benefits include:

• Ongoing training and development to grow your skills within the hospitality industry.
• A people-focused environment where no two days are the same
• Meal provided while on shift
• Cheap Parking ($8 per shift) or easy access to Public transport
• 30% off Food & Beverages and 30% Hotel stays

Your key responsibilities.

As a Guest Support Officer, you will play a key role in promoting responsible gaming, supporting guests and employees, and ensuring compliance with company policies and legislation. You will engage with guests to provide guidance, manage exclusion processes, and maintain a safe environment, while assisting operational teams to improve systems and procedures.

Your key responsibilities will Include:

• Leading and facilitating the company's Safer Gambling initiatives
• Identifying signs of gambling-related harm and referring guests to support services
• Assisting supervisors and managers with employee concerns
• Reviewing systems and processes to reduce gambling-related risks
• Ensuring compliance with legislation, company policies, and WHS responsibilities

About you.

The ideal candidate will have experience in a busy, customer-facing roles, with a proven ability to build productive relationships with guests and colleagues. Availability to work weekends and night shifts is essential.

We are looking for the following skills and experience:

• Experience in guest relations and Safer Gambling initiatives (preferred, but not essential)
• Ability to develop productive working relationships with guests and colleagues
• Knowledge of relevant legislation, codes of practice, and company policies (preferred, but not essential)
• Understanding of Safer Gambling strategies and supporting information

Start your application.

If this job sounds like a great opportunity, we'd love to hear from you. Apply today by sending your resume and cover letter outlining your relevant experience.

About us.

At Drake International Australia, your skills and aspirations deserve the best platform to shine. We are a leading recruitment agency with over 70 years of experience and a network of offices across Australia. We have helped thousands find their next career move by connecting talented individuals with exceptional opportunities across key industries. New beginnings start here... at Drake Australia.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.