• Full Time Permanent Role
• Located in Katherine, Northern Territory
• $80,000 - 100,000 + Super

Our client is an IT Network Services company looking for an experienced Level 3 IT Technical Support Engineer to be responsible for the maintenance, overseeing and implementation of tailored IT solutions for their internal and external clients.



Duties and Responsibilities

• Enhancing, analysing and development of data models and diagrams in the integration and configuration of computer systems.
• Evaluating network operations and recommending improvements for integrated hardware, software, and operating systems.
• Researching, analysing, and monitoring network infrastructure to ensure networks are configured to operate at optimal performance.
• Installing, configuring, testing, maintaining, and administering new and upgraded networks, servers, and workstations.
• Continuous monitoring of network traffic activities and capacity to maintain network integrity and optimise its performance.
• Onsite support and troubleshooting of both network and software issues.
• Remote travel and overnight stay will be required during critical issues as part of the role.

To be successful in the role

• Minimum 3-4 years' experience in Level 3 or advanced Level 2 IT Technical Support Engineer role.
• Demonstrated experience in IT Networks & systems.
• Understanding of systems and architectures to meet client needs.
• Effective task management and documentation skills.
• Solution focus, proactive approach, and ability to communicate effectively with clients.
• Time management, ability to prioritise and deliver on schedule.
• Experience with N-Able and ConnectWise (desirable).
• Strong troubleshooting skills, background in MS365, Active Directory, Azure , Win 7, 8 and 10.

Applicants must be Australian Residents.



Please note: Only successful applicants to progress to the next stage will be contacted.

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.