About Drake and the opportunity:

Are you seeking a fresh challenge? I've got an amazing opening for a Customer Service Representative in Yatala QLD. If you're skilled in Customer Service, have a great telephone manner and have basic maths skills, this opportunity is tailor-made for you. We are looking for candidates who are available to interview immediately and commence work on Monday 15th April if successful.

Your responsibilities:

• Answer customer inquiries promptly and professionally, providing information on products, pricing, and installation processes.
• Data Entry of newly manufactured products into the system.
• Utilise mapping software to map out and create quotes and proposals for clients.
• Support the sales team to generate accurate quotes and proposals for potential projects.
• Process customer orders, ensuring accuracy in pricing, quantities, and specifications.
• Use Microsoft Dynamics GP to manage customer accounts, track payments, and maintain records.
• Assist with scheduling freight and coordinating with the warehouse.
• Housekeeping duties - putting the dishwasher on, making coffee for meetings, keeping the office tidy.

The successful candidate must demonstrate the following skills:

Customer Service Excellence:

• Provide exceptional customer service to customers by answering inquiries, addressing concerns, and offering expert guidance on turf solutions.
• Communicate effectively and professionally with customers via phone, email, and in-person interactions to ensure a positive customer experience.

Excellent Phone Manner:

• Possess excellent phone etiquette and interpersonal skills to engage with clients and potential customers. Handle incoming and outgoing calls efficiently, demonstrating patience and attentiveness.

Basic Math Skills:

Perform basic mathematical calculations to assist in pricing, quoting, and invoicing for turf installations. Ensure accuracy in estimating costs and providing quotes to customers.

• Excellent customer service skills with a friendly and helpful demeanour.
• Intermediate Excel skills
• Strong communication skills, both verbal and written.
• Basic math skills for pricing and quoting purposes.
• Experience with Microsoft Dynamics GP is highly regarded.
• Familiarity with mapping software, particularly Nearmaps, is a plus.
• Previous experience in a customer service or sales support role is preferred.
• Normal hours will be 8am to 4pm, office located in Yatala.
• Flexibility when needed to cover sick/holidays.

Start your application:

If you're ready to join a dynamic customer service team and explore career growth opportunities, we'd love to hear from you. Please submit your resume to the team today.

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.