Our client is Australia's first, largest and leading provider of NDIS plan management services. Their approach is centred to reflect their core values… kindness, inclusivity and innovativeness.

Role Requirements:

• Answer incoming calls from Clients/Providers and key support people and respond to their inquiries.
• Handle Client/Provider concerns with empathy and provide appropriate solutions to their concerns.
• Always maintain a high level of professionalism.
• Meet performance metrics such as productivity, average handle time, quality, and customer satisfaction.
• Attend training sessions and team meetings to enhance skills and knowledge.
• Process invoices and resolve cases in a timely manner with the intention of first touch resolution.

Qualifications, Skills & Experience:

• Previous experience in a role where high levels of customer service have been provided.
• Previous administrative experience providing service that requires a high attention to detail.
• Strong communication skills both written and verbal.
• Proven ability to work collaboratively as part of a team.
• Proven ability to be flexible in the workplace to be able to meet changing demands.
• Intermediate level knowledge of Microsoft Office suite - Word, Excel & Outlook

What's on offer:

• A bright and modern office space in the Adelaide CBD.
• A hybrid office/work from home arrangement once probation has been passed.
• The potential for career progression within a national company.
• A vibrant and collaborative workplace culture.

To be considered for this role you must have or be willing to obtain an NDIS Worker Check and Working With Children Check.

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.