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Business Process Outsourcing

Drake Business Process Outsourcing provides essential business support functions allowing you to focus on improving your competitive advantage through your core business offerings.

 

Business process outsourcingOur objective is to help your business become more profitable while increasing your customer satisfaction. We can help you outsource or offshore a full range of front office services such as call centres, debt collection, help desks, telemarketing and customer service. We are also experts in back office services such as database management and transcription services.

 

 

How can outsourcing help your business?

 

The Drake Outsourcing team's expertise and experience delivers significant BPO benefits to your organisation including:

 

  • Greater focus on your core business functions and those that create your competitive advantage
  • More control of, and a reduction in, your operating costs
  • Improved effectiveness of your business processes
  • Consistent and ongoing compliance with business and legislative requirements
  • The ability to rechannel funds from business support functions to developing new revenue streams

 

We work collaboratively with you to deliver the key elements of a successful outsourcing relationship including:

 

  • Seamless transition and implementation
  • Productivity improvement tools and methodologies
  • Benchmarking
  • Continuous improvement focus
  • Improved workflow and effectiveness of business processes
  • Development and management of relevant Key Performance Indicators
  • Consistent delivery of service performance standards
  • Consistent and ongoing compliance with business and legislative requirements

 

What makes Drake Business Process Outsourcing a different style of outsourcing provider is our determination to work in a collaborative partnership towards better business and improved performance for your organisation.

Contact the Drake Solutions team at solutions@au.drakeintl.com to find out more.

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