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Customer Service Admin and Basic IT Support

Date Posted: 10/07/2021

Country: Australia

State/Territory: New South Wales

City/Suburb: Sydney

Work Type: Full-Time

Job Description

Smiffys (R H Smith and Sons) is a global business with family heritage. Our client supplies over 8000 products covering fancy dress, wigs and make-up through a network of independent retailers, wholesale and direct to customers through a strong web presence.

Smiffys are all about delivering exceptional customer service to their internal and external clients alike. Due to exceptional growth we are now looking for a Customer Service Advisor IT Support.

If you are the type of person who is in their element interacting with a wide range of people, using a professional and personable approach in delivering a service to customers to ensure we deliver what we say we will and when then this is the role for you!!

In return we offer an opportunity to work within a growing business and a fun and friendly team based culture.

Key Tasks:

  • Processing sales through websites for both B2B and B2C customers
  • Answer general enquiries regarding stock availability, delivery times via email, phone and web chats
  • Tracking orders for resolving issues in a timely manner
  • Actioning credits and returns
  • Take responsibility for key B2B Customer accounts
         Daily/ Weekly Orders
         Monthly Statements
         Payment Collections
         Seasonal Ordering
  • Basic IT Support to the Office liaising with UK IT Dept

Key Skills, Experience and Attributes:

  • Previous experience in a customer service setting
  • Able to prioritise and multitask various responsibilities
  • Able to work under pressure• Tenacious and Confident
  • Positive and solutions focused approach
  • Sound IT skills (Microsoft Office Suite including Teams) along with ability to learn new systems and software programs
  • A team player attitude with excellent written and oral communications skills delivered calmly and consistently.

To be considered for the exciting opportunity please click on the link below to apply.

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Job Snapshot

Date Posted:
10/07/2021

Industry Sector:
Customer Service & Call Centres

Job Category:
Customer Service

Job Location:
Sydney, New South Wales

Work Type:
Full-Time