Exciting opportunity with an amazing dealership. Our client is seeking an experienced Service Advisor to join their dynamic team.

Duties Include:

Ensure speedy maintenance and repair through clear identification of customers' needs and accurate repair order preparation.

Utilize the Service Appointment system to maximize the facility and manpower capacity.

Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.)

Provide clear cost estimates and keep customers informed of work progress.

Monitor the work progress and keep customers informed of changes to cost and or completion times.

Create clear precise customer invoices that show and itemize all parts, labour and lubricant charges.

Actively promote the services and benefits of the dealer's service and parts departments to all customers

Take all necessary actions to resolve customer complaints in the shortest possible time.

Ensure all customers vehicles are clean and ready according to the promised completion time.

Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files)

Conduct customer service reminders

Carry out the service delivery to the customers.

Salary: $60 000 per annum plus super and excellent bonus structure.

Our Commitment to Diversity & Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.