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Looking for “customer first” talent? 

Let our recruitment specialists find you the best
Customer Service talent for your business.

 

Introducing Drake Customer Service

Drake is a specialist in Customer Service & Call Centre roles. We understand an individual who displays customer service excellence reflects the true value of the business they represent. Our specialist team source highly skilled, in-demand customer service professionals across a broad range of industries, roles, and major projects on a temporary, contract or permanent basis. 

Struggling to find staff with the skills and experience needed?

High staff turnover in customer service and contact centre roles can be a challenge and is often costly. By utilising Drake’s services, we do the hard work for you. Our comprehensive recruitment methodology sources the best talent to help you succeed in the market. With 70 years of experience, our team of recruiters are familiar with all the industry challenges and ensure the recruitment process for your next customer-focused role is seamless.

CONTACT OUR TEAM

Areas of Expertise

The Drake customer service recruitment team holds deep knowledge and experience in recruiting for the following roles including, but not limited to:

 

Call Centre Staff  (Inbound and outbound)

Call Centre Staff (Inbound and outbound)

Call Centre Management (Team Leaders, Call Centre Managers, Operations, Advisor)

Call Centre Management (Team Leaders, Call Centre Managers, Operations, Advisor)

Customer Service (Experience Officer, Analysts, Advisor, Representative, Operators, Administrators, Manager)

Customer Service (Experience Officer, Analysts, Advisor, Representative, Operators, Administrators, Manager)

Data Management (Data Clerk, Data Entry, Order Entry)

Data Management (Data Clerk, Data Entry, Order Entry)

Sales (Sales Support, Sales Coordinator, Sales Administrator, Sales Representative)

Sales (Sales Support, Sales Coordinator, Sales Administrator, Sales Representative)

Customer Care Specialists (Customer Experience, Customer Journey, Front of house - Receptionists)

Customer Care Specialists (Customer Experience, Customer Journey, Front of house - Receptionists)

Administration  (Secretary/Executive Assistant, PA, Administrators, Reception, Office Admin)

Administration (Secretary/Executive Assistant, PA, Administrators, Reception, Office Admin)

Accounts (Bookkeeper, Account Payable, Accounts Receivable, Accounts Officer)

Accounts (Bookkeeper, Account Payable, Accounts Receivable, Accounts Officer)

Explore Our Latest Jobs

For a full range of jobs available across the country, explore our vacancies today

Job Title Location Date Posted

Looking to Hire
Long-term employees?

With strong competition and ample job opportunities, employees have more choice now than ever before. Organisations are required to work harder and smarter to attract the best talent. Leveraging a recruitment partner like Drake Customer Service can save you time and money. We use our comprehensive recruitment methodology and behavioural assessments to attract and source candidates that actively “match” with a specific role and organisation, giving you the confidence to retain your talent longer term.

CONTACT OUR TEAM

What our clients and candidates say about us

How we achieve success

Our specialist customer service recruitment team, combined with Drake’s unique 12 step recruitment process, referral programs and large industry network, allows us to source and select qualified “customer first” talent for your organisation each and every time.

Specialist Consultants

Specialist Consultants

Large Talent Pool

Large Talent Pool

Propriety Twelve-step Selection Process

Propriety Twelve-step Selection Process

Proven Industry Capability

Proven Industry Capability

Market Mapping

Market Mapping

Skills Testing

Skills Testing

Inclusive Recruitment Practices

Inclusive Recruitment Practices

P3 Behavioural Assessment

P3 Behavioural Assessment

Connect with our Customer Service team today

 

 

Contact US for a job Contact US for staff