Drake International are specialists in Customer Service & Call Centre roles. We understand that an individual who displays customer service excellence reflects the true value of the business they represent.
Our full-service recruitment agency team source highly skilled, in-demand customer service professionals across Australia in a broad range of industries, roles, and major projects on a temporary, contract or permanent basis.
High staff turnover in customer service and contact centre roles can be a challenge and is often costly. By utilising Drake’s services, we do the hard work for you. Our comprehensive recruitment methodology sources the best talent to help you succeed in the market.
With 70 years of experience, our team of recruiters are familiar with all the industry challenges and ensure the recruitment process for your next customer-focused role is seamless.
Areas of Expertise
The Drake customer service recruitment team holds deep knowledge and experience in recruiting for the following roles including, but not limited to:
Call Centre Staff
Inbound and Outbound
Call Centre Management
Team Leaders, Call Centre Managers, Operations, Advisor
Customer Service
Experience Officer, Analysts, Advisor, Representative, Operators, Administrators, Manager
Data Management
Data Clerk, Data Entry, Order Entry
Sales
Sales Support, Sales Coordinator, Sales Administrator, Sales Representative
Customer Care Specialists
Customer Experience, Customer Journey, Front of House - Receptionists
Administration
Secretary/Executive Assistant, PA, Administrators, Reception, Office Admin
Accounts
Bookkeeper, Account Payable, Accounts Receivable, Accounts Officer
Explore Our Latest Jobs
For a full range of jobs available across the country, explore our vacancies today
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With strong competition and ample job opportunities, employees have more choice now than ever before. Organisations are required to work harder and smarter to attract the best talent.
Leveraging a recruitment partner like Drake Customer Service can save you time and money with established networks and a recruit to fit methodology, our team help you find talent quickly that can fit seamlessly into your team.
What our clients and candidates say about us
Drake has been a big support to my business with offering high quality staff when I need them need. I have often contacted Drake at the last minute and they have never let me down with my staffing needs. They take the time to quickly work out exactly what my requirements are and then provide me with a range of temp staff that meet the brief I gave, as I can then choose ones that are most suitable. The staff they have provided have fitted in well with my business and hit the ground running, which is great for productivity.
NIET
The quality of service has been first-class…it’s a pleasure to work with such a professional company to deliver our recruitment needs.
Bet365
Was able to fill a role quite quickly. Would highly recommend using Drake.
Client - K Ayache – Southport
Dealing with the team at Drake International has been a blast. We had been seeking a temp team member for some time and was looking to do the process in house. The Drake team really excelled and took this burden off our hands. We were able to secure a temp team member.
Client – N - Koennecke - Brisbane
We use Drake for the P3 profile reporting on potential hires. This has proven invaluable and has lifted our 'great hires' ratio. We use it for all sales positions, and most recently used it for our management role.
Client - S Bowden - Sydney
Drake was extremely professional and helpful with my request. Will be using and recommending Drake International again for any recruitment requirements I may have in the future.
Client – B Westaway - Perth
Drake was able to help me secure employment during these difficult times. They were able to help me find full time work that was aligned to my current skillset. They ensured that I had all the relevant information ahead of the interviews. They were incredibly transparent and have maintained contact with me to ensure I am happy in my current role.
Candidate – T Berman - Brisbane
If you are looking for a recruitment agency that will treat you with integrity, respect and value what you are looking for in your career, Drake is the agency to call. I will recommend Drake International to friends and colleagues in the future.
Candidate – B Bartolo - Laverton
Your specialist employment agency for customer service staff
Drake’s long-standing reputation, combined with our specialist customer service recruitment team, allows us to source and select qualified “customer first” talent for your organisation each and every time. Whether it’s a call centre operator, a contact centre advisor, or a skilled customer service administration role, we can match you with the people you need.
Flexible or full-time, working from home or remote. We understand the importance of customer service excellence and appreciate the value it brings to an organisation. For access to our extensive database of screened staff in other office support and white-collar roles, contact Drake Office & Administration.
Specialist Consultants
Large Talent Pool
Proprietary Twelve-Step Selection Process
Proven Industry Capability
Market Mapping
Skills Testing
Inclusive Recruitment Practices
P3 Behavioural Assessment
Connect with our Customer Service team today
Our experienced customer service recruitment specialists, working in tandem with Drake's 12-step selection process, referral schemes, and extensive industry contacts, enable us to identify and appoint qualified customer-first personnel for your organisation every time, with minimal delay or hassle.
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