Looking for “customer first” talent?

Let our recruitment specialists find you the best Customer Service talent for your business.


Introducing Drake Customer Service

Drake International are specialists in Customer Service & Call Centre roles. We understand that an individual who displays customer service excellence reflects the true value of the business they represent.

Our full-service recruitment agency team source highly skilled, in-demand customer service professionals across Australia in a broad range of industries, roles, and major projects on a temporary, contract or permanent basis.

Struggling to find staff with the skills and experience needed? 

High staff turnover in customer service and contact centre roles can be a challenge and is often costly. By utilising Drake’s services, we do the hard work for you. Our comprehensive recruitment methodology sources the best talent to help you succeed in the market.

With 70 years of experience, our team of recruiters are familiar with all the industry challenges and ensure the recruitment process for your next customer-focused role is seamless.


Areas of Expertise

The Drake customer service recruitment team holds deep knowledge and experience in recruiting for the following roles including, but not limited to:


Areas of Expertise

Call Centre Staff

Inbound and Outbound

Areas of Expertise

Call Centre Management

Team Leaders, Call Centre Managers, Operations, Advisor

Areas of Expertise

Customer Service

Experience Officer, Analysts, Advisor, Representative, Operators, Administrators, Manager

Areas of Expertise

Data Management 

Data Clerk, Data Entry, Order Entry

Areas of Expertise


Sales Support, Sales Coordinator, Sales Administrator, Sales Representative

Areas of Expertise

Customer Care Specialists

Customer Experience, Customer Journey, Front of House - Receptionists

Areas of Expertise


Secretary/Executive Assistant, PA, Administrators, Reception, Office Admin

Areas of Expertise


Bookkeeper, Account Payable, Accounts Receivable, Accounts Officer

Explore Our Latest Jobs

For a full range of jobs available across the country, explore our vacancies today

Job Title Location Date Posted

Looking to Hire Long-Term Employees? 

With strong competition and ample job opportunities, employees have more choice now than ever before. Organisations are required to work harder and smarter to attract the best talent.

Leveraging a recruitment partner like Drake Customer Service can save you time and money with established networks and a recruit to fit methodology, our team help you find talent quickly that can fit seamlessly into your team.


What our clients and candidates say about us

Your specialist employment agency for customer service staff  

Drake’s long-standing reputation, combined with our specialist customer service recruitment team, allows us to source and select qualified “customer first” talent for your organisation each and every time. Whether it’s a call centre operator, a contact centre advisor, or a skilled customer service administration role, we can match you with the people you need.

Flexible or full-time, working from home or remote. We understand the importance of customer service excellence and appreciate the value it brings to an organisation. For access to our extensive database of screened staff in other office support and white-collar roles, contact Drake Office & Administration.

Specialist Consultants

Large Talent Pool

Proprietary Twelve-Step Selection Process

Proven Industry Capability

Market Mapping

Skills Testing

Inclusive Recruitment Practices

P3 Behavioural Assessment

Connect with our Customer Service team today

Our experienced customer service recruitment specialists, working in tandem with Drake's 12-step selection process, referral schemes, and extensive industry contacts, enable us to identify and appoint qualified customer-first personnel for your organisation every time, with minimal delay or hassle.


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