Drake Customer Service

Introducing Drake Customer Service

Drake is a specialist in Customer Service & Call Centre roles. We understand an individual who displays customer service excellence reflects the true value of the business they represent. Our specialist team source highly skilled, in-demand customer service professionals across a broad range of industries, roles, and major projects on a temporary, contract or permanent basis.

i’m looking for staff

i’m looking for a job

Struggling to find staff with the skills and experience needed?

High staff turnover in customer service and contact centre roles can be a challenge and is often costly. By utilising Drake’s services, we do the hard work for you. Our comprehensive recruitment methodology sources the best talent to help you succeed in the market. With 70 years of experience, our team of recruiters are familiar with all the industry challenges and ensure the recruitment process for your next customer-focused role is seamless.

CONTACT OUR TEAM

Call Centre Staff

Inbound and Outbound

Call Centre Management

Team Leaders, Call Centre Managers, Operations, Advisor

Customer Service

Experience Officer, Analysts, Advisor, Representative, Operators, Administrators, Manager

Data Management

Data Clerk, Data Entry, Order Entry

Sales

Sales Support, Sales Coordinator, Sales Administrator, Sales Representative

Customer Care Specialists

Customer Experience, Customer Journey, Front of House - Receptionists

Administration

Secretary/Executive Assistant, PA, Administrators, Reception, Office Admin

Accounts

Bookkeeper, Account Payable, Accounts Receivable, Accounts Officer

Job Title	Location	Date Posted

EXPLORE OUR VACANCIES

Looking to Hire
Long-Term Employees?

With strong competition and ample job opportunities, employees have more choice now than ever before. Organisations are required to work harder and smarter to attract the best talent. Leveraging a recruitment partner like Drake Customer Service can save you time and money. We use our comprehensive recruitment methodology and behavioural assessments to attract and source candidates that actively “match” with a specific role and organisation, giving you the confidence to retain your talent longer term.

CONTACT OUR TEAM

What our clients and candidates say about us

Drake has been a big support to my business with offering high quality staff when I need them need. I have often contacted Drake at the last minute and they have never let me down with my staffing needs. They take the time to quickly work out exactly what my requirements are and then provide me with a range of temp staff that meet the brief I gave, as I can then choose ones that are most suitable. The staff they have provided have fitted in well with my business and hit the ground running, which is great for productivity.

NIET

The quality of service has been first-class…it’s a pleasure to work with such a professional company to deliver our recruitment needs.

Bet365

Was able to fill a role quite quickly. Would highly recommend using Drake.

Client - K Ayache – Southport

Dealing with the team at Drake International has been a blast. We had been seeking a temp team member for some time and was looking to do the process in house. The Drake team really excelled and took this burden off our hands. We were able to secure a temp team member.

Client – N - Koennecke - Brisbane

We use Drake for the P3 profile reporting on potential hires. This has proven invaluable and has lifted our 'great hires' ratio. We use it for all sales positions, and most recently used it for our management role.

Client - S Bowden - Sydney

Drake was extremely professional and helpful with my request. Will be using and recommending Drake International again for any recruitment requirements I may have in the future.

Client – B Westaway - Perth

Drake was able to help me secure employment during these difficult times. They were able to help me find full time work that was aligned to my current skillset. They ensured that I had all the relevant information ahead of the interviews. They were incredibly transparent and have maintained contact with me to ensure I am happy in my current role.

Candidate – T Berman - Brisbane

If you are looking for a recruitment agency that will treat you with integrity, respect and value what you are looking for in your career, Drake is the agency to call. I will recommend Drake International to friends and colleagues in the future.

Candidate – B Bartolo - Laverton

How we achieve success

Our specialist customer service recruitment team, combined with Drake’s unique 12 step recruitment process, referral programs and large industry network, allows us to source and select qualified “customer first” talent for your organisation each and every time.