2011-12-08

How are you shifting the performance of your people?

Drake Editorial Team

Frustration or Feedback

There is a significant difference between dumping your anger or frustration on someone who is not meeting your standards, and communicating in a way that will create a real and permanent shift in behaviour – as well as the required results. Your ability to give meaningful and effective feedback is probably the most useful skill you can develop as a business leader.

However, like all effective communication, it takes a little effort and practice. You need to consider if it is worth practicing a skill that will create continuous improvement in your teams and ultimately the success of your business.

While it might feel like a good release of pent up feelings; barking at someone, becoming sarcastic or resorting to insults about their abilities, will only create a negative cycle. People who feel unjustly criticized will always become defensive and create their own self justification for why their performance is what it is. It can easily create unhelpful arguments or the silent resentment and systematic collection of evidence against you to use in a grievance or a claim of unfair or even unlawful treatment. This will put you on the back foot because it requires a lot of time, effort and money to defend yourself.

 

Use Objectivity

Effective feedback is about raising awareness. It is about the impact of someone's behaviour, not about them personally. Giving effective feedback is a skill that needs to be developed by practicing regularly. Like all good things in life, it's about keeping it very simple.

You should always address 3 topics: you can think of them as the First-AID for improved performance.

A - Action: The observable things the person is doing poorly.
I - Impact: The effects these actions are having.
D - Desired Outcome: The ways in which the person could do things more effectively.

 

Some Phrases You May Want to Practice:

  • "What I have observed is . . ." (their Action, or lack of Action. This can also be applied to unwanted behaviour)
  • "Do you understand how that looks to me? The impression I get if I observe that is . . . (this is an opportunity to share how you feel about it – but remember to avoid becoming personal!)
  • "The Impact of that on the (business / team / work / Client) is . . . (explain the consequences of their actions / behaviour because they are probably unaware)
  • "What I need to see is . . . ." (the desired outcomes or behaviours you want to see )
  • "If there is no change, there will be consequences like . . . (be specific: me always on your case / going down the more formal route i.e. disciplinary hearings.)
  • "How can I best support you to succeed?"
  • "What will you do differently now?
  • "When will we review this?"


Catch People Doing Something Right

It is also very powerful to give AID Feedback when you see someone doing something right. Being very specific about the actions and behaviours you observed, the positive impact it is having, and what you like about it will encourage more of the same.


An ‘Inspired Working Article’ reprinted with the permission of David Klaasen, Founder and Managing Director of Inspired Working. Inspired Working works with leaders, directors and senior managers who want to avoid pitfalls and performance traps that arise when implementing their business strategy. For more information visit www.inspiredworking.com and www.the7performancetraps.co.uk for information on how to avoid the performance traps that makes it easy for people to dodge accountability.

08/01/2022

What to wear at a job interview

Drake Editorial

Preparing for an interview is stressful enough, without having to think about appropriate attire. These days, many workplaces are a lot more casual and relaxed, so it is understandable that choosing what to wear can paralyse us with indecision!  Different companies have different dress codes, however, there are some hard and fast rules that apply for most situations.

Read more

07/29/2022

Body language job interview tips

Drake Marketing

In a job interview, it's important to be prepared for all kinds of questions. What do you say if they ask about your greatest weakness? How do you respond when they ask about your biggest accomplishment? And what if they throw in some curveballs like "What was the last book you read?". 

Read more

01/13/2023

The 5 best and most impactful interview questions ...

Drake Editorial

Employers are impressed with candidates that ask impactful questions at the end of an interview. This shows the candidate is genuinely interested in the role and wants to find out more about the opportunity. In addition to knowing about the company itself, you should also be aware of what working there could mean for your career. In a “candidate driven market” it is equally important that candidates are able determine: "What's in it for me?"

Read more

05/11/2020

Managing Stress and Anxiety Through COVID-19

Drake Editorial Team

Watch this FREE webinar on demand with Drake WorkWise about how to manage stress and anxiety through COVID-19. Watch it online using the link below:

Read more

04/21/2020

Upskilling Your Workforce To Create a More Sustain...

Drake Editorial

Rapid changes in technology offers many opportunities, including being able to provide more value to clients. This also comes with challenges, such as ensuring your staff have the skills required to work within a changing environment.

 

Read More

03/11/2022

How would you best manage your workplace culture i...

Drake Editorial

‘The Great Resignation, also known as the Big Quit, is an ongoing economic trend in which employees have voluntarily resigned from their jobs en masse, beginning in early 2021, primarily in the United States. Possible causes include wage stagnation amid rising cost of living, economic freedom provided by COVID-19 stimulus payments, long-lasting job dissatisfaction, and safety concerns of the COVID-19 pandemic.’ (Wikipedia, 2022)

Read more